The Employee Engagement Elephant

Employee engagement is a much talked about subject. The 2014 Deloitte Global Human Capital Trends survey suggests 78% of business leaders rate retention and engagement as urgent or important. As many global economies start to recover from recession and think more about growth it is likely that employee engagement will remain a high profile business [...]

How important are questioning techniques?

Questioning techniques: the ability to ask better questions are vitally important. We ask questions every day. Questions are a fundamental part of how we communicate with, and understand, other people and situations. They even form a major part of how we communicate with ourselves. The trouble with something so unconsciously entwined in our day to [...]

Customer Service: When do you stop caring?

Customer service is a term we hear and use often. Without customers no business will survive very long. Service has been described as a key business differentiator, a way to stand out from the competition. 'The Customer is King' mantra has probably been repeated in staff training sessions in many business sectors for decades. So [...]

Manager behaviour dramatically impacts employee engagement

We all have a manager, either directly or indirectly. We all have a view of our manager, and they in turn have a view about us. A phrase I use a lot when helping develop managers in all types of business comes to mind; we judge ourselves by our intentions, we judge others by their [...]

Have fun, satisfy customers and make money

Is have fun, satisfy customers and make money the success formula for better employee engagement? Well, according to a recent article from BBC Business one man certainly thinks so. That man is Henry Engelhardt, who is CEO of Admiral - the car insurance business. I have written before about the importance of 'values led leadership'. [...]

Are you an undercover boss?


Sometimes the simple things can mean so much. We believe that we live in a complex, fast paced business world where technology is driving rapid change and yet I am still surprised by the things we tend to miss - such as the importance of people. I have managed to catch a number of the [...]

Values driven leadership – is it the solution?

A recent story in my local press has reminded me of the importance of values driven leadership. It is yet another story about senior business leaders taking bonuses they believe they are entitled to, despite the seemingly inappropriateness of their actions. It isn't just about the large global corporations that we hear about in the [...]

Managers: Do you help or hinder employee engagement

For several years I have been working on a project to develop a building for a charitable organisation. Raising funds has been challenging in these difficult times, but the good news is - we have made it. We are about to start work. It has been a very small team bringing this together, and it [...]

Employee Engagement: Is it a luxury?

magicians hat TN

So, is employee engagement a luxury? Well that might depend on your definition of luxury. My dictionary describes luxury as 'thing desirable for comfort and enjoyment but not indispensable'. It might also depend on your definition of engagement. Here, there are more  options in my dictionary: bind by contract, pledge oneself, hire, take part in, [...]

Effective business presentation: laser or spotlight?


Last week I had the pleasure of working with a group of young managers who were seeking to improve their business presentation skills. During the fun, hands on sessions each manager gave short business presentations to try out ideas and get feedback on what was working well and what improvement presentation ideas their colleagues had. [...]

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'Live as if you were to die tomorrow, learn as if you were to live forever' - Ghandi