Live online coaching is really no different to ‘in the room’ coaching other than it’s use of technology. With the advent of faster broadband connections and more effective webcams it is much easier to work meaningfully over the internet. This approach makes it simple to schedule an individual, or small group session at a time that is convenient to everyone. There is no wasted time travelling to mutually acceptable locations and no expensive room hire or accommodation to pay for.
What is live online coaching?
Well, according to Tim Gallwey, author of the Inner Game series of books, including
it is Unlocking a person’s potential to maximise their own performance. It is helping them to learn rather than teachingâ€™
Gallwey also suggested a simple formula that could be used to underpin coaching:
P = p – i
Performance = potential – interference
He says interference is frequently linked to internal processing, in other words, how do we get in our own way?
What do coaches do?
Coaches help an individual or small group to improve their performance. There are many different styles and approaches to coaching, depending on the goals and situation of the person/people being coached.
To coach in this situation you essentially need to act as a catalyst, you need to:
- Give feedback: Coaches provide a mirror for the individual / group to look in to gain an external viewpoint on how things are going; communication skills are key here, helping people to accept feedback that is provided, both complimentary and constructive.
- Challenge assumptions / the status quo: A key part of the role here is to bring the individual to the point where they question / challenge the accepted norms and think about moving beyond them. To do this, critical questioning of why things cannot be done, or must be done this way, will help to â€˜unfreezeâ€™ the potential mind-set.
- Question and listen: Asking the right questions and listening very carefully to what is said / meant.
- Motivate: Â help the individual to want to progress, celebrate progress with them, find out what will help them want to improve.
- Help identify next steps: As part of the role of external viewer, you can help the individual or group find the next steps.
- Encourage and support: Encouragement and support, being positive, maintaining focus and helping people remember where they are aiming to get to.
- Keeping you honest: Being objective in outlook and in feedback /challenging.Â Sometimes a coach must provide tough love.
- Help identify objectives and measures: helping people to mouldÂ next steps into specific objectives, which are measurable and relevant. Again, the external view is beneficial here.
What sort of issues can be coached?
The list is almost endless as coaching is more a communication style and flexible approach. One of the key issues to be aware of is where the ownership sits. The more ownership sits with the coach, the more it feels like an instruction session for the person being coached. As a general rule of thumb, the more ownership of the issues and solutions that is held by the coachee, the better.
Typical examples of coaching scenarios would be:
Coaching support on creating a personal development plan
Coaching support on creating/giving a presentation
Coaching support on a personal performance issue
Coaching support through a difficult change
Coaching support on management or communication style
Coaching support to deal with a difficult person